Legal
Refund & Returns Policy
Custom patches are made to your approved mockup. This page explains when we can refund or remake an order. Last updated September 25, 2026.
Made-to-order products
Patches are manufactured after you approve a digital mockup. Because each run is custom, we cannot accept returns for a change of mind, a size you later decide is too large or too small, or artwork you later want to revise.
Money-back guarantee
If we produce patches that do not match the mockup you approved — for example a clear error in spelling we introduced, or a finish that is not the one on the proof — contact us within 7 days of delivery with photos. We will remake the order or refund, at our discretion.
Damage in transit
If a package arrives damaged, keep the packaging and email photos to info@usacustomizedpatches.com within 3 days of delivery so we can help with a replacement.
How to contact us
Email info@usacustomizedpatches.com or call +1 (848) 395-5916 (open 24 hours a day, 7 days a week) with your name, order details, and photos where relevant.
Frequently Asked Questions
Can I cancel after approving the mockup?
Once you approve the mockup in writing we start production. Custom work is made to order, so cancellations after approval are limited.
What if there is a manufacturing defect?
Email photos and order details to admin@usacustomizedpatches.com. We will remake or refund when the fault is on our side.
Do you refund for a change of mind?
Custom patches made to your approved artwork are not returnable for change of mind. Contact us before approval if you need changes.
How do I open a refund or remake request?
Email admin@usacustomizedpatches.com or call +1 (848) 395-5916 (Monday–Friday, 9am–6pm Pacific) with your name, order details, and photos.